Shipping policy

At Dusky Shark, we are committed to providing our customers with a smooth shopping experience, including prompt and reliable shipping. Below is our comprehensive shipping policy to help you understand our shipping process.

1. Shipping Locations
We currently ship to the following locations:

Domestic Shipping: We ship to all states within the United States.
International Shipping: We offer international shipping to select countries. Please check during checkout if your location is eligible.

2. Processing Time

Order Processing: Orders are typically processed within 1-3 business days. During peak seasons or promotional sales, processing may take longer.
Order Confirmation: Once your order is placed, you will receive an email confirmation with details of your purchase and an estimated shipping date.

3. Shipping Methods and Rates

Standard Shipping: Available for domestic orders, with delivery typically within 5-7 business days.
Expedited Shipping: Available for an additional fee, with delivery typically within 2-3 business days.
International Shipping: Delivery times vary based on destination. Customs delays may occur, affecting delivery times.
Shipping Rates: Shipping costs are calculated at checkout based on the weight of the items and the shipping method selected. Free shipping may be available for orders over a certain amount (e.g., $50).

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment through our shipping carrier’s website.

5. Delivery Issues
If your order does not arrive within the expected timeframe:

Contact Us: Please reach out to our customer service team at [insert contact email] for assistance.
Missing or Lost Packages: If your package is marked as delivered but you haven’t received it, please check with neighbors or your local post office before contacting us.

6. Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy.