Refund policy

At Dusky Shark, we strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, we're here to help! Please read our Return and Refund Policy carefully to understand your rights and the procedures involved.

1. Return Eligibility
To be eligible for a return, please ensure that:

• The item is in its original condition, unused, and in the original packaging.
  The return request is initiated within 30 days of receiving your order.
  Certain items, including clearance items, personalized products, and gift cards, may be non-returnable. Please check the product description for specific details.
  

2. Return Process
To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at support@duskyshark.us to request a return. Please include your order number and a brief explanation of the reason for the return.
  
• Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
  
• Package the Item: Ensure that the item is securely packaged to avoid damage during transit. Include all original packaging, accessories, and documentation.
  
• Ship the Item: Send the item to the address provided in the return instructions. We recommend using a tracked shipping method to ensure it arrives safely.

3. Refunds

• Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
  
• If the return is approved, your refund will be processed to the original payment method within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  

4. Exchanges

• If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, you can place a new order for the desired item.

5. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund, and we may request photos of the damage to expedite the process.

6. Shipping Costs

• The cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrect item.
  Original shipping fees are non-refundable.
  

7. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, please check your bank account again. If the refund is still not showing, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have completed these steps and still have not received your refund, please contact us at support@duskyshark.us.

8. Contact Us

• If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at:

Email: support@duskyshark.com